Refund policy
We are always happy to send extra pictures, measurements or details before you buy. Every item is described carefully and guaranteed 100% authentic.
14-day right of withdrawal (EU)
If your order is delivered within the EU, you have 14 days from the day you receive it to change your mind, without giving a reason. This also applies to sale items.
How to return
Email us at info@circularfash.com within 14 days of delivery and tell us which item you want to return. Then send the item back to us within 14 days of telling us. We reply with the return address and instructions.
Condition of the item
You may handle and try the item as you would in a store. If it has been worn, used or damaged beyond that, we may deduct the loss in value from the refund.
Return shipping
- Return shipping is paid by you.
- Within Sweden we can send you a prepaid PostNord label for 50 SEK, deducted from your refund.
- Please use a tracked service; the item is your responsibility until it reaches us.
Refunds
We refund the price of the item and the original standard shipping cost within 14 days of receiving the return, using your original payment method. Your bank may need a few extra days to show the refund.
Orders delivered outside the EU
For orders delivered outside the EU (for example the UK, Norway, Switzerland or the US), we do not accept returns for change of mind, except where the consumer law of your country gives you a right of withdrawal.
Faulty or incorrectly described items
If something is wrong with your item, or it does not match the description, contact us right away with your order number and a few photos, and we will find a solution together. This does not affect your rights under consumer law.
Exchanges
Every piece is one of a kind, so we do not do exchanges. Return the item and place a new order for the one you want.
Questions? Write to info@circularfash.com.
Circular Fash AB · Org.nr 559449-3966 · Åbrinksvägen 21, 222 71 Lund, Sweden